AI ChatBot
Automate customer conversations with an AI chatbot
The bot interprets what customers type — and how they behave — and answers instantly with text, images, audio or video. Your team only sees the conversations that actually need a human.
Website, WhatsApp & RCS · Human handoff built in
What is an AI chatbot for business?
An AI chatbot is software that holds customer conversations automatically. It interprets what a customer types — and behavioural signals like the page they're on or the order in their account — matches it against trained intents and your knowledge base, and responds instantly with text, images, audio, video or an action such as booking a slot or tracking an order.
The business case is arithmetic: in most support queues, the majority of conversations are the same handful of questions — where's my order, what are your hours, how do I reset this. A bot answers those in seconds at any hour, and your agents' day is left for the conversations that genuinely need judgment.
Deployed on your website, WhatsApp and RCS in multiple languages, the same trained bot meets customers wherever they ask — with a human handoff path built in for everything it shouldn't answer alone.
Response types
Answers in whatever form works best
The bot replies with more than text — it picks the format that resolves the question fastest.
Text & quick replies
Instant answers with one-tap follow-ups that keep the conversation moving.
Images & GIFs
Product photos, how-to screenshots and visual confirmations inline.
Audio & video
Tutorial clips and voice notes for answers that words alone explain poorly.
Actions
Track orders, book slots, take payments — the bot does, not just says.
Channels
One bot, every channel your customers use
Train it once; deploy it everywhere the questions come from.
Your website
A launcher widget that matches your brand and answers before visitors bounce.
The same bot behind your WhatsApp Business API number, in the app customers already use.
About the channelRCS
Rich cards and suggested replies in the native Android messaging app.
About the channelHuman handoff
Human handoff, done honestly
Bots that trap customers in loops destroy trust. Ours knows what it doesn't know.
Bot resolves the routine
Order status, store hours, returns policy, FAQs — answered instantly, any hour.
Confidence check
When intent is unclear or the topic is sensitive, the bot stops guessing.
Warm transfer
A human agent joins with the full transcript and customer context — nobody repeats themselves.
Bot learns
Resolved handoffs become training examples, so the same question needs no human next time.
Industries
Where bots carry the load
The conversation types our customers automate first — and what stays human.
E-commerce & D2C
Order tracking, returns initiation and size guides automated; complaints escalate to agents.
Fintech & banking
Balance queries, card blocking and verification status handled instantly; disputes go to humans.
Healthcare
Appointment booking, results status and clinic directions — triage stays with staff.
SaaS
Password resets, plan questions and troubleshooting steps deflected before they reach the queue.
Travel
Booking status, check-in help and baggage rules; disruption rebooking hands to agents.
Local services
Quotes, slot booking and service-area checks captured even at 11 PM.
Savings
Automation that shows up in the cost line
Every routine conversation the bot resolves is agent time returned to the queue that needs it.
- Instant answers 24/7 — including the hours you don't staff
- Routine questions (status, hours, policies) fully deflected
- Agents handle only qualified, contextual conversations
- Multi-language coverage without hiring per language
Platform benchmarks report service-cost savings up to ~35% — your number depends on traffic mix, and we'll model it with your data before you commit.
Comparison
Bot + agents vs agents alone
The bot doesn't replace your team — it removes the queue in front of them.
| Bot + agents | Agents alone | |
|---|---|---|
| First response | Instant, any hour | Queue-dependent, business hours |
| Routine questions | Resolved without a human | Consume most agent time |
| Peak traffic | Scales without hiring | Queues grow, CSAT drops |
| Complex issues | Warm handoff with context | Where humans shine — now with time to |
FAQ
ChatBot questions, answered
Handoff, channels, languages and what the savings really depend on.
How does the AI chatbot work?
It interprets the customer's message (and behaviour, like the page they're on), matches it to trained intents and your knowledge base, and responds with text, images, audio, video or an action — booking, tracking, collecting details. Anything below its confidence threshold routes to a human.
Can it hand off to a human agent?
Yes — that's core, not an add-on. The bot transfers with full conversation context when intent is unclear, the customer asks, or the topic matches your escalation rules. Agents see the transcript, so customers never repeat themselves.
Which channels can the bot run on?
Your website, WhatsApp Business API and RCS Business Messaging — the same trained bot on all of them, with responses adapted to each channel's format automatically.
How long does setup take?
A useful first bot — FAQs, order status, handoff rules — typically goes live in days. It improves continuously from real conversations after launch; the practical answer is 'live this week, better every week after'.
How much does a chatbot save?
It depends on how much of your volume is routine. Industry benchmarks report up to ~35% service-cost savings; before you commit we'll analyze a sample of your conversations and estimate the deflection rate for your traffic, not a brochure's.
Does it support multiple languages?
Yes — major world languages with automatic detection, so customers just type naturally and the bot answers in kind.
How is the bot trained on my business?
From what you already have: your FAQs, policy documents, product catalogue and website content form the knowledge base, and connections to your order or booking systems let it answer account-specific questions. After launch, resolved handoffs feed back in — the bot measurably improves every week it runs.
Put your FAQ out of a job
Share your top 20 support questions — we'll show you the bot answering them in a live demo.
Live demo with your data · No lock-in